This Shipping Policy explains how Koreaskinmart (“we,” “us,” or “our”) processes, ships, and delivers orders. Please read this policy carefully before placing an order.

Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays).

Please note:

Processing time includes order verification, quality checks, and supplier handling.

During high-volume periods (sales, holidays, promotions), processing may take slightly longer.

If your order is significantly delayed, we will notify you by email.

Shipping Times

Because we operate using a dropshipping model, shipping times vary by destination.

Domestic Shipping (South Korea)

Estimated delivery time: 3–7 business days

International Shipping

Estimated delivery time: 7–20 business days

Delivery times may vary due to customs processing, local carriers, or destination country regulations.

⚠️ Important:
Shipping times are estimates, not guarantees. Delays caused by customs, carriers, weather, or other external factors are outside our control.

Shipping Costs

Shipping costs are calculated at checkout and depend on:

Destination

Shipping method selected

Order weight and size

We may offer:

Flat-rate shipping

Calculated shipping at checkout

Free shipping promotions (when available)

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless stated otherwise.

Order Tracking

Once your order has shipped, you will receive an email confirmation containing your tracking number.

Please note:

Tracking updates may take 1–3 business days to appear.

Tracking availability may vary depending on the carrier and destination.

For international shipments, tracking updates may pause while the package clears customs.

International Shipping & Customs

We ship internationally to selected countries.

Please be aware:

Customs inspections may cause delays

Import duties, VAT, or taxes are not included in product prices

Customers are responsible for any customs charges imposed by their country (DDU – Delivered Duty Unpaid)

If a package is refused due to unpaid customs fees, it may not be eligible for a refund.

Shipping Restrictions

At this time:

We do not ship to certain countries or regions due to carrier or customs restrictions.

Some items may be restricted in specific locations due to local regulations.

If we are unable to ship your order, we will contact you promptly.

Lost, Damaged, or Delayed Shipments

We are not responsible for delays, loss, or damage caused by shipping carriers. However, we will assist you where possible.

Damaged items: Contact us within 48 hours of delivery with photos of the item and packaging.

Lost or delayed orders: If your order has not arrived within the estimated timeframe, contact us within 30 days of shipment.

📧 Email: info@koreaskinmart.com

Incorrect Shipping Information

Please ensure all shipping details are correct at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions about this Shipping Policy or your order, please contact us:

Koreanskinmart
Email: [info@koreaskinmart.com]
Address: [Building 121, Doosan Apartment, 286 Jongsin-sangaro, Siheung-si, Gyeonggi-do, South Korea]
Website: https://koreanskinmart.com
Contact Page: Contact us