FREQUENTLY ASKED QUESTIONS
Yes, absolutely. We make every effort to display the products as accurately as possible. However, please keep in mind that due to different monitor settings and lighting conditions during photography, the actual colors of the products (especially makeup items) may vary slightly from what you see on your screen.
Additionally, Korean beauty brands frequently update their packaging and designs to ensure freshness and style. While the exterior packaging may sometimes differ slightly from the image due to a manufacturer update, we guarantee that the product content, formula, and quality are identical and 100% authentic.
The easiest way to retrieve your receipt is through your user dashboard. If you created an account with us, simply log in and visit the “Order History” section. Here, you can access detailed information about all your past purchases and download a PDF version of your receipt for your records.
Additionally, a digital copy of your sales receipt was sent to your registered email address as soon as payment was processed. If you checked out as a guest and cannot locate the email, please contact our customer support team, and we will be happy to resend the receipt to you.
We want you to be completely satisfied with your K-Beauty purchase. If you need to return an item, simply reach out to our support team with your order number, and we will guide you through the hassle-free return process.
Returns are accepted for products that are returned in brand-new, sellable condition with all seals intact. We recommend using a trackable shipping method for your return. After our warehouse inspects the items to ensure they meet our safety standards, your refund will be issued within 3-5 business days. Please note that shipping fees are non-refundable unless the return is due to our error.
Yes, we make every effort to restock popular items as quickly as possible. Since we import our products directly from Korea to ensure freshness and authenticity, restocking times can vary depending on international shipping schedules and brand availability.
If a specific item you want is out of stock, we highly recommend clicking the “Notify Me When Available” button on the product page. This way, you will receive an instant email alert the moment the product arrives back in our warehouse. Please note that occasionally, certain limited-edition items or discontinued lines may not be restocked.
We currently ship to all addresses within the country. This includes residential homes, business addresses, and P.O. boxes. Simply enter your preferred delivery address during checkout, and our system will confirm if we can deliver to your location.
We partner with reliable local couriers to ensure your package arrives safely and quickly. Once your order is dispatched, you will receive a tracking number so you can monitor your package every step of the way until it reaches your doorstep.